// INDUSTRY.VERTICAL — RETAIL
Retail & E-commerce
Digital Solutions
Online Stores Built to Sell — with Malaysian Payment Gateways
The Digital Gap Most Businesses Ignore
Fully dependent on Shopee/Lazada — paying platform commission on every sale, and owning none of the customer data
No brand control — your store looks identical to thousands of competitors
No customer data — you can't retarget or build loyalty programmes
Manual inventory tracking across multiple platforms causes stock errors
How CiptaCraft Solves Retail & E-commerce Digital Challenges
Malaysian retail is digitalising at a measurable rate: e-commerce income reached RM1,230.1 billion in 2024, up 3.9% on the previous year (Department of Statistics Malaysia, Malaysia Digital Economy 2025). But launching a Shopee or Lazada store alone is not a sustainable growth strategy. CiptaCraft builds owned-channel e-commerce platforms — fast, mobile-first online stores with FPX, Boost, Touch 'n Go eWallet, and GrabPay integration — that give retailers full control over their brand, margins, and customer data.
What an Engagement Usually Looks Like
Every scope is quoted individually, but the sequence is consistent. Knowing it in advance makes it easier to plan internally.
01
Discovery and scope
A short call to establish what a good enquiry looks like for a retail & e-commerce business, what already exists, and which of the gaps above costs you the most today.
02
Build the selling path
We build the part of the stack that suits retail & e-commerce buyers first — E-commerce Development, Retail Website Design, E-commerce SEO are scoped in the order that produces enquiries soonest.
03
Measure and extend
Once live, we measure which retail & e-commerce enquiries actually convert before adding scope. Work is added because the data supports it, not because a package includes it.
Typical project budgets for Malaysian SMEs sit in the low thousands for a focused website and higher for systems with integrations. Exact figures depend on scope, so they are confirmed in writing before work begins.
Where We Work
We deliver industry-specific digital solutions to businesses across Malaysia.
Frequently Asked Questions
Why build my own online store instead of just using Shopee?
Marketplace platforms charge commission plus advertising fees on every sale — and you own none of the customer data. Rates vary by category, so check your own seller agreement. A branded online store means zero commission, full customer ownership, retargeting capability, and long-term brand equity that marketplace stores can never build.
Which Malaysian payment gateways do you integrate?
We integrate FPX (Malaysian online banking), Boost, Touch 'n Go eWallet, GrabPay, Maybank QRPay, and standard credit/debit card processing via Stripe or Billplz. Which of these you actually need depends on your customers — we scope it during discovery rather than switching on every option.
Other Industries We Build For
The same engineering approach, applied to the constraints of a different trade.